FAQS

Here’s what you need to know about ordering, shipping, and returns at Lavenoro.

Managing Your Order

Once an order is placed, its details are locked in to ensure fast processing, so modifications are not possible. We encourage you to review your selections carefully before confirming checkout. If you realize you forgot to enter a discount code, reach out right away with your order number and the promo code, and we will do our best to apply it for you.

Shipping & Delivery

After your package leaves our facility, a shipping confirmation email containing a tracking link will be sent to you. You can use that link to follow your order’s journey. Should you notice an error in the shipping address, contact us immediately with the correct details. We can adjust the label only if the order hasn’t yet been packed or shipped; once it has been dispatched, address changes are no longer feasible.

Returns & Refunds

You are welcome to send back an item provided it remains in its original state—with tags attached and no visible signs of wear—and it is not a clearance sale item. We do not process direct exchanges. When your return parcel arrives and is inspected by our team, you will receive an online credit note that never expires, which can be used toward any future purchase on our store.

Product Issues

If an item arrives incorrect or faulty, please email us within 30 days of receiving your order. Include your order number, the name or product code of the item, a photograph, and a description of the issue. For items that are temporarily out of stock, signing up for email notifications is the best way to be alerted as soon as they are replenished.

For anything else, reach out to support@Lavenoro.com.